Privacy Policy

Last updated: 21 June 2026

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit backupsystems.connectlabz.com (the “Website”) or purchase our digital products.

The Website is operated by ConnectLabz, a brand based in Punjab, India (“we,” “us,” “our”). You can reach us at support@connectlabz.com.

By using our Website or purchasing our products, you agree to the practices described in this policy.

Information we collect

We collect only the information we need to run the store, deliver your purchase, and support you.

Information you give us. When you create an account or complete a purchase, we collect your name, email address, and any other details you provide at checkout.

Payment information. Your payment details are collected and processed directly by our payment processor, Razorpay. We do not store your full card numbers, UPI credentials, or banking details on our own systems.

Technical information. When you visit the Website, we and our analytics providers may automatically collect basic usage data such as your IP address, browser type, device information, and pages visited.

Analytics and cookies. We use analytics tools and cookies to understand how visitors use the Website and to improve it. Please see our Cookie Policy for more details.

How we use your information

We use your information to:

  • deliver the digital products you purchase and send your download links;
  • process payments and confirm your orders;
  • provide customer support and respond to your messages;
  • send essential transactional emails such as order confirmations, receipts, and delivery notices;
  • send product updates or relevant communications where you have opted in;
  • maintain the security and performance of the Website;
  • meet our legal, tax, and accounting obligations.

We do not sell your personal information. We do not send marketing emails unless you have separately opted in. Every marketing email we send will include a clear and working unsubscribe option.

How we share your information

We share your information only where necessary and only with:

  • Razorpay, to process payments securely;
  • Hostinger, which provides our website hosting and may process data as part of standard hosting operations;
  • Analytics and performance providers, to help us understand and improve the Website;
  • Email and delivery service providers, to send order confirmations and download links;
  • Authorities or regulators, where we are legally required to disclose information.

We do not share your personal data with unrelated third parties for their own marketing purposes.

Where your data is stored

Our service providers, including Hostinger and Razorpay, may store and process data on servers located in India or other countries. Wherever your data is handled, we take reasonable steps to ensure it is protected in line with this policy and applicable law.

How long we keep your data

We keep your personal information only as long as needed to deliver your purchase, provide support, and meet our legal and tax record-keeping obligations under Indian law. After that, we delete or anonymise it. Order and payment records may be retained for the period required by applicable law.

How we protect your data

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. Our Website is hosted on Hostinger’s infrastructure, which applies its own security standards. No method of transmission or storage is completely secure, and while we take reasonable care, we cannot guarantee absolute security.

Your rights

Depending on where you live, you may have rights over your personal data.

India (Digital Personal Data Protection Act, 2023). If you are in India, you have the right to access, correct, and request erasure of your personal data, the right to grievance redressal, and the right to nominate another person to exercise your rights, as provided under the Act.

EU and UK (GDPR / UK GDPR). If you are in the EU or UK, you have additional rights including data portability, the right to object to or restrict certain processing, and the right to lodge a complaint with your local data protection authority.

California (CCPA / CPRA). If you are a California resident, you have the right to know what personal information we collect, to request deletion, and to not be discriminated against for exercising your rights. We do not sell your personal information.

Australia. If you are in Australia, you have rights under the Privacy Act 1988 including the right to access and correct your personal information.

To exercise any right, contact us at support@connectlabz.com.

Children

Our products are designed for business and professional use. We do not knowingly collect personal data from children. If you believe a child has given us personal information, please contact us and we will delete it promptly.

Grievance and privacy contact

If you have any privacy concern or complaint, please contact us:

We aim to acknowledge and resolve complaints within the timeframes required by applicable law.

Changes to this policy

We may update this policy from time to time. The “Last updated” date shows the current version. Continued use of the Website after an update means you accept the revised policy.